Privacy Policy

General Overview

As a data controller, SpinShark Online hold a legal obligation under gambling regulations to process personal data from players. This processing allows participation in games and provision of ancillary services. This Privacy Policy explains what personal data we collect when you use our services, how we utilise it and for what purposes. It also provides important information about data protection and outlines your legal rights regarding its use.

Modifications to this policy may occur periodically. While we will do our best to notify you of such changes, revisiting this Privacy Policy regularly is recommended.

Information We Collect

The personal data which we may request to use and process includes, without limitation:

• Information provided when filling in forms on account registration pages, plus any data submitted via the Website or email (e.g. first and last name, date of birth, email address, phone number)
• Correspondence made via the Website, email, web chat or other communication means
• Complete player account transaction history, whether conducted via the Website or other communication channels
• Website login details including traffic data, IP location data, browser/device data, weblogs, activity logs and other traffic information recorded in our system
• Documents and proofs reasonably requested to verify your account, process deposits or withdrawals and conduct anti-fraud checks (on our initiative or as required by applicable legislation), such as passport scans, payment slips and bank statements
• Survey participations or any other customer assessments carried out from time to time

How We Use Your Information

We process personal data collected from you to deliver our services. In particular, your data will be used for the following purposes:

• Providing gaming services you request, along with related features available through our website
• Managing your bets and transactions, including processing payments via credit card or online payment systems
• Offering customer support, such as helping you create and manage your account
• Verifying your identity and carrying out required checks to ensure compliance with regulatory standards
• Keeping you informed about promotional offers from us or, with your explicit consent, from selected partners, affiliates or associates
• Fulfilling legal obligations, particularly those related to anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Detecting and preventing fraud, abuse of terms, money laundering and other illegal or irregular gaming behaviour through monitoring and transaction analysis
• Analysing customer trends and preferences via market research and surveys (participation is always optional)
• Conducting research and statistical analysis using aggregated and anonymised data to improve services

Marketing Communication

Unless you have elected not to receive promotional materials, we may use your personal data, including email address and phone number, to send marketing communications regarding products, services and promotions. This may include information about products and services from business partners, such as casino game providers.

Whenever you decide to stop receiving such marketing and advertising material, you may opt out in your player account settings or by contacting customer support at [email protected].

Additionally, by accepting any contest prize or winnings, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

Obtaining Personal Data

No personal data about you shall be collected without your knowledge. However, certain data may be automatically collected where you have provided such information through use of our services and through your interactions with us.

We may also lawfully receive certain personal data from online vendors and service providers, such as fraud prevention companies. Additionally, we retain the right to engage third-party providers to render technical support, process online transactions and source gaming content.

Please understand that we may be granted access to any information you provide to such vendors, service providers and third-party e-commerce services. Rest assured that any personal data so obtained will be used and safeguarded as set out in this Policy. Information you provide will only be disclosed to third parties outside the company in accordance with this Privacy Policy. Necessary steps shall be taken to ensure agreements with third-party service providers always protect your private information.

Data Recipients

Information you have given us may be passed to other entities within our group of companies and to business partners. These companies include parent companies, their parent companies and all subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing may be undertaken by the company or by another entity in our group, which may use a third party to fulfill such processing needs.

Company employees with access to your personal data include:

• Money Laundering Officer
• Payments and Anti-Fraud analysts
• Customer Support agents
• Customer Retention team members
• VIP player managers
• Other selected employees executing their duties and providing assistance

Employees who have access to or are associated with processing player personal data have signed confidentiality agreements to respect the confidential nature of player information pursuant to applicable gaming, data protection and privacy laws.

Releasing Data to Third Parties

We do not sell or rent your personal data to third parties.

Personal data may be disclosed if required by law, regulation or other legal subpoena or warrant. Disclosure may also occur to regulatory or law enforcement agencies if believed necessary to protect legitimate interests of the company, its customers or any third party.

Personal data will only be disclosed to third parties in the following cases:

• Where required by law
• To comply with legal and regulatory duties and responsibilities to relevant licensing and regulatory authorities, plus all duties under any other applicable legislation and to applicable regulators in other jurisdictions
• When disclosure is believed necessary to protect company or player safety, or safety of others, investigate fraud or respond to government requests
• If marketing service providers require data to carry out their tasks
• To any other third party as necessary

Third parties process limited personal data on our behalf. Such service providers support the Website, especially relating to hosting, operating websites, marketing, analytics, website improvement and sending email newsletters. Transfer of Personal Data to recipients shall be compliant with applicable Data Protection Legislation.

Our websites may include social media features (e.g. “share” or “like” buttons). Such features are provided by third-party social media platforms such as Facebook. Where data is collected this way, processing is governed by the privacy policy of the respective social media platforms.

Personal data may also be released if new businesses are acquired. Should the company undergo structure changes such as merger, acquisition by another company or partial acquisition, customer personal data will most likely be included within the sale or transfer. Players will be informed by email prior to affecting such transfer of personal data.

Please note our content may link to third party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

Data Retention

As stated under our Terms and Conditions, both you and the Casino can decide to have your player account closed at any time. Following account closure, personal data will be retained on record for as long as required by law. This data shall only be used if required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into other illegal activity.

Anonymised derivatives of your data may also be kept to improve content and marketing communications where no automated decision making is involved.

Due to anti-money laundering regulations, we are obliged to retain personal data of players submitted during registration and any data passed on during the operative period of a player account for a minimum of five years from last player transaction or account closure.

Security of Your Data

We acknowledge that in collecting and processing your personal data for managing your player account, we are bound by strict legal provisions on personal data protection.

Consequently, we endeavour to protect your personal data and respect your privacy in accordance with best business practices and applicable regulations. We are committed to providing secure services to players and will take all reasonable precautions to ensure all data submitted to us remains safe.

Player accounts can only be accessed with the player’s unique ID and password. Two-factor authentication (2FA) may also be set up as additional protection from unauthorised account use. You are responsible for keeping login information confidential and ensuring it cannot be accessed by another person.

Cookie Policy

When you visit the Website, our system automatically collects information about your visit, such as browser, IP address and referring website. This collection may be done in conjunction with platform providers and partners. We may receive general demographic or usage data of Website visitors from them. Automatically collected information is not used to identify you personally without receiving additional consent.

Cookies and similar tracking tools are used to collect this information. Cookies are small text files stored on your computer or equipment when you visit our web pages. Some cookies are essential for Website operation while others improve your experience and help deliver better service.

Types of cookies used and their purposes:

• Required cookies: Enable navigation and basic functionality of websites, e.g. access to member areas
• Functional cookies: Allow analysis of website usage and selections (e.g. session key, language or region) so settings can be saved and a more personalised experience offered
• Advertising cookies: Allow measurement of content marketing effectiveness. These cookies are provided by partners to track website visits and new player registrations from advertising. Personal data (such as name or email) is not shared with affiliated partners except for site visit data collected directly by such Advertising Cookies. However, site visit data may be linked with other personal data collected through other sources by providers. External data processing is governed by privacy notices and policies of these third-party providers

Third party service providers also set cookies on this Website to deliver services they provide. Such services include, but are not limited to, helping improve your experience by tracking activity on the Website, measuring Website effectiveness and marketing campaign effectiveness.

Most online browsers automatically accept cookies. Blocking some or all cookies or deleting cookies already set by modifying browser settings is possible. However, we recommend not blocking or deleting cookies as this may restrict Website use.