Responsible Gaming

Our Commitment

At SpinShark, we are committed to providing safe, fair and enjoyable gaming experiences. Our team works diligently to create an environment that combines excitement with comfort and trust. However, we recognise that gambling, if not approached responsibly, can lead to frustration or disappointment. We encourage all players to remain aware of the potential risks of gambling addiction. Below you will find important information and resources — we kindly ask you to take a moment to review them.

Finding the Right Balance

Gambling should be a source of entertainment, relaxation and enjoyment. Finding the right balance between the desire to play and the limits of time or budget can at times be challenging. If you find it difficult to control either the time you spend playing or the amount of money you wager, we strongly encourage you to seek help from professionals who specialise in supporting individuals with compulsive gambling behaviours.

Self-Exclusion Options

If you feel that gambling is becoming an issue, you may request to exclude yourself from playing at our casino. This can be arranged by contacting our Support Service via Live Chat or email at [email protected].

If you are concerned about a friend or family member, you may also reach out to our Support Service Team for guidance. Our team is available 24/7 and will assist you with the utmost discretion.

Warning Signs of Problem Gambling

Consider seeking help if you experience any of the following:

• Spending more money or time on gambling than you can afford
• Difficulty controlling or stopping your gambling activity
• Feeling anxious, irritable or restless when not gambling
• Chasing losses by continuing to gamble after losing
• Neglecting work, family or personal responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family about your gambling habits
• Gambling to escape problems or relieve negative emotions

External Help and Resources

Professional support is available from organisations specialising in gambling addiction:

• gamblersanonymous.org
• gamcare.org
• gamblingtherapy.org
• gordonhouse.org
• spielsuchthilfe.at
• cafe-beispiellos.de

Tools to Help You Stay in Control

We offer several responsible gaming tools to help you manage your gambling activity:

• Deposit Limits: Set daily, weekly or monthly limits on how much you can deposit
• Session Time Limits: Control how long you play in a single session
• Loss Limits: Set maximum amounts you are willing to lose within a specific period
• Reality Checks: Receive notifications reminding you how long you have been playing
• Cool-Off Periods: Take short breaks from gambling activity
• Self-Exclusion: Temporarily or permanently block access to your account

To activate any of these tools, visit your account settings or contact our support team for assistance.